While the company allows you to perform account payment modifications for some reason this payment modification doesn’t replace what the company has in their system. Please understand, when you log into your account you can see the changed payment information but the company continued to pull money from the old account. I’m very confused as to why a company provides the means to accomplish responsible payment and account modification but doesn’t allow the information to replace the previous payment information.
One Main Financial is heavy into advertising to you once you become a customer. This wouldn’t be so bad if the services for this corporation were not so location based. For the past 30 days they have automatically drafted my payments from an old account twice after I have changed the payment information. This in spite of me proactively going online and changing the account information.
Don’t go there they are crooks. Worst place ever
I was informed by a Clinton Maryland Branch representative that modifications to the account can only be done by the branch. This further confused me, so I asked, why does the website allow you to change the payment information if it doesn’t take until you change this information through the local branch? The representative had no idea why the company allows that option but doesn’t apply it. He then told me I had to come into the branch to fill out a form. At this point, I’m becoming frustrated, in the world of technology, why is this company still operating in the stone-age of business. I asked why there is not an online form or perhaps I could send you a canceled check. The representative then accepted the cancelled check suggestion.
I emailed the cancelled check and he never replied, another Clinton Branch Representative reached out to me a few days to apologize and make the corrective adjustments to the account for payments. Needless to say this morning I awake to another overdraft action on my old account. This is now twice this company has failed to properly change this information for account payments, their technology seems is ineffective, One Main Financial is not a green-initiative company as they rely on paper forms but fail to include information on this process on their website.
Stay away! rude people! Call your phone all time, very nasty, truly unprofessional and clearly uneducated!
I would not recommend this company; although they advertise as a company they operate like a mom-and-pop store. As they are location specific and their website is only effective in telling you if you’ve paid or if you have missed a payment. Simply put, if the website options are not directly modifying the account and associated actions then what is the purpose of having those options without explanation to the customer? This company should reimburse the fees I have incurred due to their ineffective processes. I will update this review after/if I hear back from someone. This company is not very responsive or organized after you become a customer.
Onemain Financial is a US Finance company based in Clinton, Maryland. Onemain Financial is located at 8973 Woodyard Rd, Clinton, MD 20735, USA.
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